Q: What are the payment methods available?
A: You may pay via credit card (Visa or Mastercard only) or online local bank transfer via iPay88.
Note: Your products will not be delivered until we have the payment confirmation.
Q: How to change my account’s personal information and shipping address?
A: Log in to your account → Click on “Account Maintenance” → Edit your account information and shipping address here.
Q: I forgot my Password for my account. What should I do to retrieve it?
A: Click on “Lost Password?” and fill your email that used to register the account in the box.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q: What is the product's transaction currency?
A: All transactions are conducted in Ringgit Malaysia (MYR)
Q: How long does the delivery usually takes?
A: Delivery will usually take 3 to 7 working days.
For same day self-collection, place your orders before 12pm, and you may collect your items on the same day from 2pm-5pm.
Any orders received after 12pm will only be available for collection the NEXT business day. Collection time will be the same, from 2pm - 5pm.
Please ensure you present your Order Number and self-identification card during collection.
Q. I still have doubts!
Sorry for not being able to clear your doubts in the F.A.Q page. Please send us an email at firstname.lastname@example.org or chat with us on Whatsapp at 012-3776869 to clear your doubts.